ARRIVAL

We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This allows you ample time to fill out a client profile and prepare for your treatment

In order for all clients (yourself included) to have a quite comfortable spa experience and for your child's safety.
Effective 2/1/2014 Beauty Island Spa can no longer allow children under the age of (12) to accompany you for any treatment at the spa or to be in any treatment room.  This will allow you and others to enjoy the time spent at the spa.  Please make arrangements prior to your appointment
.


CANCELLATION POLICY

Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services. If you are within this booking time, you are already confirmed for your treatment and the cancellation policy will be in effect. Without this notification you will be billed $40.00 to complete your service or forfeit your treatment.


GIFT CERTIFICATES

A Spa Gift Certificate is ideal for any special occasion or as a thank you gift. Cancellation fees will be assessed on gift certificates as well.

All Gift Certificates will expire with one year of the date of purchase.


WAITING TIME

There may be times when you will be asked to wait up to 15 minutes. We apologize for any inconvenience this may cause.


LATE ARRIVAL

All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.


SERVICE REFUND, EXCHANGE POLICY AND SPECIAL PACKAGES

We apologize but refunds and service exchanges for prepaid services or items are not allowed in The Spa. This includes packages in which treatments have not yet been completed or used.  All special packages promotional value expires within one year of purchase date. Returned items are not accepted.


IPL TREATMENTS

You must shave the area 1 to 2 days prior to your treatment date. A charge of $25.00 for small area and $40.00 for large area will be assessed for non shaved area.


PRICES SUBJECT TO CHANGE

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.


VISITORS

We are unable to accommodate visitors accompanying clients in the treatment area of the spa including those complying with our age restriction policy. All non-clients must remain in the waiting lounge.


AGE

Minors under 18 years old must be accompanied by an adult for all services.


MOBILE PHONES

As a consideration to other guests, we ask that you please turn off your cell phone and pager while at the Spa.


HEALTH CONDITIONS

Please advise us of any health conditions, allergies, or injuries which could affect your service when making your spa reservation.


PREGNANCY

We cannot perform any laser treatments on pregnant ladies. Unless released by doctor.


LOSS OR DAMAGE

We regret that we cannot be responsible for any loss or damage of personal articles.


PAYMENT

American Express, Master Card, Visa, Discover, Debt Card, Cash are accepted. Personal checks are accepted with ID for amounts over $100.00.


GRATUITY

Rates do not include gratuity, a cash gratuity is especially appreciated.

Thank you for understanding  • • • Beauty Island Spa Management

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